Shipping policy

 

 

Radiant Kavod Shipping Policy

At Radiant Kavod, each product is handcrafted with care and intention. We are committed to delivering your skincare treasures swiftly, safely, and with integrity. Please take a moment to review our shipping guidelines below:

1. Shipping Destinations

We currently ship within all 50 U.S. states, including Alaska and Hawaii. At this time, international shipping is not available. If you reside outside the U.S., please reach out to CareTeam@RadiantKavod.com to express your interest for future availability.

2. Shipping Methods & Costs

  • Standard Shipping: 5–7 business days

  • Flat Rate: $7.95 within the U.S.

  • Complimentary Shipping: Orders over $50 ship free

Please note: Shipping fees are non-refundable unless the return is due to our error (such as a defective or incorrect item).

3. Processing Time

  • Orders are typically prepared and processed within 2–3 business days.

  • Orders placed on weekends or holidays are processed the following business day.

  • During high-volume periods (holidays, seasonal promotions), processing may take slightly longer. We appreciate your patience as we ensure each order is prepared with care.

4. Delivery Times

  • Standard delivery is typically 5–7 business days.

  • Please note: Delivery times are estimates. External factors such as weather, carrier delays, or location may affect actual delivery.

5. Order Tracking

Once your order is on its way, you’ll receive a shipping confirmation email with tracking details so you can follow its journey from our hands to yours.

6. Shipping Restrictions

  • We cannot deliver to P.O. Boxes, APO/FPO addresses, or freight forwarders.

  • Orders to Alaska and Hawaii may experience slightly extended delivery times, and expedited shipping may not always be available.

7. Lost or Damaged Packages

  • Lost Packages: Radiant Kavod is not responsible for lost or stolen packages due to incorrect addresses, theft, or carrier error. If your package is lost in transit, please contact the shipping carrier directly to open a claim.

  • Damaged Packages: If your order arrives damaged, please email CareTeam@RadiantKavod.com with photos of the damage. We will gladly arrange a replacement or store credit, depending on availability and your preference.

8. Changes to Shipping Information

  • Address Updates: If you need to adjust your shipping address after placing an order, please contact us immediately at CareTeam@RadiantKavod.com. While we will make every effort to help, changes cannot be guaranteed once your order has been processed.

  • Cancellations: Orders already processed or shipped cannot be canceled.

9. Contact Us

If you have any questions, we’re here to help:
📧 CareTeam@RadiantKavod.com

✨ Note: Our shipping policy is designed to honor the integrity of our handcrafted products and ensure each order reaches you with the same care and intention with which it was created.