Refund policy

 

Radiant Kavod Return & Exchange Policy

At Radiant Kavod, every creation is handcrafted in small batches with fresh, natural ingredients. Each product is made-to-order, carrying both care and vitality. Because of this delicate and perishable nature, we ask that you mindfully consider your purchase before placing it. Our policy is designed to honor the integrity of our offerings, the earth that provides them, and the freshness you deserve.

1. Cancellations

Once an order is placed, it immediately begins its journey. To preserve product freshness and flow, cancellations, edits, or modifications cannot be accepted.

2. Return Eligibility

While we hope your selections feel aligned, we understand unique circumstances may arise. Returns are accepted only under the following conditions:

  • Return Window: Requests must be made within 30 days of delivery.

  • Condition: Only unopened, unused, sealed products in original packaging qualify.

  • Non-Returnable Items:

    • Opened, used, or unsealed products

    • Personalized or custom creations

    • Promotional gifts or free items

    • Clearance or sale offerings

    • Pre-sale or member launch items

    • Bundles, kits, or subscription purchases

    • Gift cards

    • Items beyond 5 days for damages/defects, or 30 days for general returns

3. Damaged, Defective, or Incorrect Items

If your order arrives less than perfect:

  • Contact us within 5 days of delivery at CareTeam@RadiantKavod.com

  • Share your order number, photos, and a description of the concern

  • Once reviewed, we may issue a replacement or store credit (refunds are not provided)

4. Store Credit Only

We honor approved returns with store credit or replacement. Monetary refunds are not offered. All final decisions are made by Radiant Kavod with integrity and care.

5. Shipping & Restocking

  • Original shipping fees are non-refundable

  • Customers cover return shipping unless due to verified defects or errors

  • A 15% restocking fee applies to store credits issued

6. How to Begin a Return

To initiate, please:

  1. Email CareTeam@RadiantKavod.com with your order number, reason, and photos (if applicable).

  2. Wait for written approval and a Return Merchandise Authorization (RMA) number.

  3. Clearly mark the RMA on the return shipping label.

Important: Returns without approval or sent to an incorrect address will not be accepted. Refusing shipment voids eligibility for credit or replacement. Customers are responsible for safe return shipping.

7. Assistance

Our support team is here for you. Reach us anytime at CareTeam@RadiantKavod.com.

✨ Note: By ordering from Radiant Kavod, you honor and agree to these terms. This policy safeguards the purity of our handcrafted creations and ensures each product reaches you with the intention, vitality, and care with which it was made.